Customer Care & FAQ
Common inquiries regarding orders, shipping, and the Rick Owens aesthetic.
How can I ensure the authenticity of my Rick Owens purchase?
Authenticity is guaranteed for all items purchased directly through our official online store and authorized global retailers. Each garment features specific hardware, high-quality materials, and signature branding consistent with our artisanal manufacturing standards.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 2-5 business days for express shipments. Please note that duties and taxes are calculated at checkout for most international destinations.
What is the return policy for footwear and apparel?
Items must be returned within 14 days of delivery in their original, unused condition with all tags and designer packaging intact. Footwear must be returned in the original box, which must be protected by an outer shipping carton to avoid damage.
How do I determine my size in Rick Owens collections?
Our silhouettes often feature avant-garde proportions. Generally, Rick Owens footwear and apparel follow Italian sizing. We provide specific measurement charts on each product page to help you find the intended fit, whether it be 'slim' or 'oversized'.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment options such as Apple Pay and Klarna, depending on your shipping location.
Can I modify or cancel an order after it has been placed?
Due to our rapid processing times, we are unable to modify or cancel orders once they have been confirmed. We recommend reviewing all details carefully before finalizing your purchase.